Which job title best completes the following organizational chart: general manager - food and beverage director - ______ - guest activities director - front desk supervisor

• A. Operations Manager
• B. Guest Services Manager
• C. Marketing Manager
• D. Housekeeping Supervisor

Answer: (B)

This chart is about who oversees guest interactions and ensures a smooth, coordinated guest experience in the hotel. After the Food & Beverage Director, the next role should coordinate services that guests directly experience—things like front desk operations and guest activities. A Guest Services Manager fits this slot because this position focuses on coordinating all guest-facing services and ensuring those activities align with overall service standards. In this setup, the Guest Services Manager would oversee or align with the Guest Activities Director and the Front Desk Supervisor to keep guest interactions seamless from arrival through activities and daily service.

Other options don’t fit this flow as well. An Operations Manager covers broader hotel operations, which isn’t specific to guest-facing services here. A Marketing Manager focuses on promotions and branding rather than day-to-day guest services. A Housekeeping Supervisor handles cleaning and room upkeep, which is a different functional area from coordinating guest-facing services.