When greeting a guest in hospitality, what should you start with?

• A. A firm handshake
• B. A nod of acknowledgment
• C. A compliment
• D. A smile and eye contact

Answer: (D)

Making a good first impression in hospitality hinges on the warmth you show right away through nonverbal cues. Start with a genuine smile and steady eye contact when you greet a guest; this immediately communicates friendliness and attentiveness and sets a welcoming tone for the conversation. A handshake might be appropriate later if the guest is comfortable and it fits the situation, but it isn’t the opener and can feel formal or intrusive in a first greeting. A nod alone can be too minimal to convey real warmth, and a compliment at the outset can feel awkward or inappropriate. So begin with a warm smile and eye contact, then offer a friendly verbal greeting and ready assistance.