When a potential guest calls to find out how much a service costs, what should the employee explain?

• A. Hours of operation
• B. Menu options
• C. Location and room types
• D. Fees and pricing

Answer: (D)

When a potential guest asks about cost, the key idea is to provide a clear, complete explanation of pricing. Explain the fees and pricing, including the base rate and any taxes, service charges, resort fees, or mandatory extras, along with any optional add-ons, packages, or discounts that could change the total. Make it clear what factors influence the price, such as room type, dates, or length of stay, so the guest understands why prices vary. This transparency helps the guest budget accurately and reduces the chance of surprises later. If helpful, offer an exact written quote or itemized breakdown that shows what’s included and what would incur additional charges. While hours of operation, menu options, and location or room types can affect the experience or availability, they don’t directly answer how much the service costs.