The department responsible for the supply and delivery of water, heat, light, power, air conditioning, and refrigeration to all areas of the resort is the ___ department.

• A. Security
• B. Engineering and Maintenance
• C. Human Resources
• D. Food and Beverage

Answer: (B)

The main idea here is who is responsible for operating and maintaining the building’s essential utilities. The engineering and maintenance department handles the resort’s physical plant, including the systems that supply and control water, heat, light, power, air conditioning, and refrigeration. They manage the equipment that delivers these services (boilers, chillers, pumps, electrical systems, and controls) and keep them running reliably and efficiently, plus handle preventive maintenance and repairs.

Other departments focus on different areas: security protects guests and property, human resources handles staff and personnel matters, and food and beverage runs dining and service operations. Those areas don’t manage the building’s utility systems.