In hotel operations, what term describes the record of a guest's charges during a stay?

• A. Invoice
• B. Folio
• C. Receipt
• D. Ledger

Answer: (B)

The term for the running record of a guest's charges during a stay is folio. Throughout the stay, every charge—room, meals, services—gets posted to the guest's folio, creating a single, up-to-date account the front desk can review at checkout. When the guest checks out, the folio is used to generate the final bill that is paid by the guest.

Why other terms don’t fit: An invoice is a bill issued for payment after services, often to external customers or in business contexts, not the ongoing record for a guest stay. A receipt is proof of payment after the bill has been settled. A ledger is a broad accounting record for many accounts, not the specific, guest-focused running record used during a stay. So folio best describes the record of a guest's charges during a stay.