If a guest has a lower confirmed rate but the available rooms are higher priced, what should you do?

• A. Explain that the rate will be honored only if the guest accepts the higher room
• B. Offer to upgrade to a better room at no extra charge
• C. Check them into the room at the lower rate
• D. Ask the guest to call back later

Answer: (C)

Rate integrity means honoring the price the guest was quoted and confirmed for, even if higher-priced rooms are the only ones available. If a guest has a lower confirmed rate, you should check them in at that rate so the guest pays exactly what was promised. This protects the guest’s reservation terms, avoids overcharging, and supports trust in the booking process. Upgrading for free or delaying the check-in doesn’t align with honoring the confirmed rate unless the guest explicitly agrees to the higher price.