A guest account may be zeroed out by what?

• A. By refunds
• B. By payments in full
• C. By write-offs
• D. By partial payments

Answer: (B)

When a guest account is settled, the balance disappears only when the full amount due has been paid. Paying the entire bill brings all charges to zero, allowing the folio or account to be closed. If you only receive a partial payment, there’s still some balance left to collect, so the account isn’t zeroed. Refunds can adjust the balance but aren’t the standard way to close an active guest account unless the refunds completely offset all charges. Write-offs remove an uncollectible debt from the books and aren’t the normal reason a guest’s active balance becomes zero.